IT Solutions Technician (Software) Level 3 - Sheffield

£21,000

Job Req ID:  31378 Posting Date:  21 Mar 2024 Function:  Apprentices Unit:  Business Location:  Northern Command Centre, Sheffield, United Kingdom Salary:  21,000.00   You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitch in with ideas, make things happen. You won’t be alone: we’ll be there with help and support, learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.  This is your chance to make a real difference to the world. Grab it. About this role Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities. This role provides technical 2nd line support and managed services to our, Secure customers, through the use of compute and cloud compute infrastructure technologies, 24x7x365 days a year as part of the overall Business Managed Service (BMS) Technical Services. By using market leading products and applying BTs process, quality and intellectual property, we provide our customers with services to facilitate their objectives through the power of communication, consistently demonstrating why our customers are better on BT. Key purposes of the role would be to deliver an excellent experience for BT’s customers who consume the cloud compute and infrastructure products in the BT portfolio: Taking ownership of reported issues, troubleshoot, resolve or escalate customer faults, implement change with appropriate controls, manage and maintain technical documentation. To provide technical support in line with the required quality and performance standards. Engaging in continuous improvement to deliver a more cost effective and efficient service and responding positively to changes affecting individual/team, openly questioning rationale if unclear. Managing the customer experience, keeping the customer informed where appropriate, and working with other parts of BT on the support journey to deliver customer satisfaction This person requires to be innovative, engaging, driven and is expected to collaborate work directly with the technology teams of highly skilled technical experts across BT, taking responsibility for simple and complex support work on customer compute infrastructure we underpin for UK business and secure contracts. Ensures adherence to BT’s Compliance and Security Policies, including patching and remediating all devices and protecting the BT Brand. This job is available in Business. About the apprenticeship you’ll study for As a IT Solutions Technician, you’ll study for a Level 3 apprenticeship.  The course runs for 18 months. You’ll spend a minimum of 20% of your time learning and studying. Entry Requirements You’ll need to achieve (or have achieved) a minimum of 5 GCSEs or Level 2 Apprenticeship equivalent (apprenticeship or BTEC in a relatable subject). STEM subjects would also be beneficial to your application. Minimum age 18. Location Sheffield Starting Salary  £21,000 About BT Group BT Group is the global powerhouse behind EE, BT, Plusnet, and Openreach. We value diversity and celebrate difference. We’ll encourage you to be yourself, whatever your background. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’ Whichever brand you’re working for, we’re all playing for the same team. And we all enjoy the rewards of being part of something bigger: the opportunities to explore new experiences, pursue different dreams, climb challenging career ladders, and try out different ways of working. We’re always looking ahead. We don’t just sell broadband, and networks, and security, and thousands of clever things you’ve never heard of; in our Martlesham labs, we’re inventing the technologies of the future. Four brands. One team, 100,000 strong. Together, we’re connecting the world. Come and play your part in building the BT Group of the future, one that will be net zero by 2030. How to Apply It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Rotational Cyber Security Apprenticeship Level 4- Belfast

£21,000

Job Req ID:  28944 Posting Date:  21 Mar 2024 Function:  Apprentices Unit:  Business Location:  Riverside Tower, Belfast (N.I), United Kingdom Salary:  21,000.00 2024 Rotational Cyber Security Apprenticeship Level 4 You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitch in with ideas, make things happen. You won’t be alone: we’ll be there with help and support, learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.  This is your chance to make a real difference to the world. Grab it. About this role As a business, we have an important role to play in cyber security. Our work has a huge impact across the globe and affects all types of companies. Our partners depend on us to keep them safe, which is where you come in. By joining us, you’ll be part of our expert team of experienced professionals, so you can learn directly from the best. You’ll help deliver a first-class customer experience to different customers, who’ve all got very different and complex security needs. As part of your apprenticeship, you’ll rotate around different areas of the business, meaning you’ll get to find out which areas you like the most (and those you don’t!). You’ll be working across a variety of different platforms and technologies, including Data Centre Servers, Networking and Cloud based tools, meaning you’ll develop a wide range of skills when it comes to our products.  But it’s not all just about working with our customers to help them with their security needs. You’ll need to have a business mindset when it comes to process. We always want to make things better for our customers, so you’ll be involved in our continuous improvement strategy, using feedback and data to improve our services.    We know it’s a lot of information to take in from the beginning of your journey, so we’ll start you off with some key concepts like security, identity and confidentiality and how they relate to each other.  You’ll also learn about integrity, availability, threat, vulnerability, risk and hazard and so much more.  On top of that, you’ll find out about things like how to apply the relevant laws and ethics. And that’s before you get to things like security assurance, and how to apply cyber security concepts to IT infrastructure.  It’s a job that involves a lot of teamwork; everyone relies on and helps each other to do the best job possible for our business customers. You’ll have a lot going on at once and can be managing lots of complex workloads and competing priorities. But we’ll work with you to make sure you can manage it. And we’ll also contribute to your ongoing development as well, by helping you study for your ITIL V4 certification, in addition to your apprenticeship.   This job is available in Business part of BT.   About the apprenticeship you’ll study for. As a Cyber Security – Managed Services Apprentice, you’ll study for a Level 4 apprenticeship called Cyber Security and Networking Infrastructure.  The course runs for 2 and a half years and you’ll spend 20% of your weekly working hours learning and studying.   Entry Requirements You’ll need to achieve (or be on course to achieve) two A-Levels with a minimum of C grades. You’ll also need a minimum of five GCSEs at grades 4-9 (C or above) including English and Maths. Equivalent qualifications are accepted. Please note, due to the nature of the work we do, some of these roles may require security clearance. Don’t worry, the Early Careers recruitment team will explain this to you. Locations   Belfast Starting Salary   £21,000   About BT Group BT Group is the global powerhouse behind EE, BT, Plusnet, and Openreach. We value diversity and celebrate difference. We’ll encourage you to be yourself, whatever your background. As our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’ Whichever brand you’re working for, we’re all playing for the same team. And we all enjoy the rewards of being part of something bigger: the opportunities to explore new experiences, pursue different dreams, climb challenging career ladders, and try out different ways of working. We’re always looking ahead. We don’t just sell broadband, and networks, and security, and thousands of clever things you’ve never heard of; in our Martlesham labs, we’re inventing the technologies of the future. Four brands. One team, 100,000 strong. Together, we’re connecting the world. Come and play your part in building the BT Group of the future, one that will be net zero by 2030. How to Apply It’s easy to apply online: you just need to answer a few questions about your current or predicted qualifications and upload a copy of your previous certificates and passport. As part of our process you will be asked to complete an online assessment and pre-recorded video interview, before attending one of our virtual assessment centre days. After this you will be invited to meet with your future team and will have the opportunity to ask any questions you might have about the role and the type of work you might be doing.

Rotational Cyber Security Apprenticeship Level 4- Belfast

£21,000

Rotational Cyber Security Apprenticeship Level 4- Belfast Job Req ID:  28945 Posting Date:  21 Mar 2024 Function:  Apprentices Unit:  Business Location:  Riverside Tower, Belfast (N.I), United Kingdom Salary:  21,000.00 2024 Rotational Cyber Security Apprenticeship Level 4 You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitch in with ideas, make things happen. You won’t be alone: we’ll be there with help and support, learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.  This is your chance to make a real difference to the world. Grab it. About this role As a business, we have an important role to play in cyber security. Our work has a huge impact across the globe and affects all types of companies. Our partners depend on us to keep them safe, which is where you come in. By joining us, you’ll be part of our expert team of experienced professionals, so you can learn directly from the best. You’ll help deliver a first-class customer experience to different customers, who’ve all got very different and complex security needs. As part of your apprenticeship, you’ll rotate around different areas of the business, meaning you’ll get to find out which areas you like the most (and those you don’t!). You’ll be working across a variety of different platforms and technologies, including Data Centre Servers, Networking and Cloud based tools, meaning you’ll develop a wide range of skills when it comes to our products.  But it’s not all just about working with our customers to help them with their security needs. You’ll need to have a business mindset when it comes to process. We always want to make things better for our customers, so you’ll be involved in our continuous improvement strategy, using feedback and data to improve our services.    We know it’s a lot of information to take in from the beginning of your journey, so we’ll start you off with some key concepts like security, identity and confidentiality and how they relate to each other.  You’ll also learn about integrity, availability, threat, vulnerability, risk and hazard and so much more.  On top of that, you’ll find out about things like how to apply the relevant laws and ethics. And that’s before you get to things like security assurance, and how to apply cyber security concepts to IT infrastructure.  It’s a job that involves a lot of teamwork; everyone relies on and helps each other to do the best job possible for our business customers. You’ll have a lot going on at once and can be managing lots of complex workloads and competing priorities. But we’ll work with you to make sure you can manage it. And we’ll also contribute to your ongoing development as well, by helping you study for your ITIL V4 certification, in addition to your apprenticeship.   This job is available in Business part of BT.   About the apprenticeship you’ll study for. As a Cyber Security – Managed Services Apprentice, you’ll study for a Level 4 apprenticeship called Cyber Security and Networking Infrastructure.  The course runs for 2 and a half years and you’ll spend 20% of your weekly working hours learning and studying.   Entry Requirements You’ll need to achieve (or be on course to achieve) two A-Levels with a minimum of C grades. You’ll also need a minimum of five GCSEs at grades 4-9 (C or above) including English and Maths. Equivalent qualifications are accepted. Please note, due to the nature of the work we do, some of these roles may require security clearance. Don’t worry, the Early Careers recruitment team will explain this to you. Locations   Belfast Starting Salary   £21,000   About BT Group BT Group is the global powerhouse behind EE, BT, Plusnet, and Openreach. We value diversity and celebrate difference. We’ll encourage you to be yourself, whatever your background. As our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’ Whichever brand you’re working for, we’re all playing for the same team. And we all enjoy the rewards of being part of something bigger: the opportunities to explore new experiences, pursue different dreams, climb challenging career ladders, and try out different ways of working. We’re always looking ahead. We don’t just sell broadband, and networks, and security, and thousands of clever things you’ve never heard of; in our Martlesham labs, we’re inventing the technologies of the future. Four brands. One team, 100,000 strong. Together, we’re connecting the world. Come and play your part in building the BT Group of the future, one that will be net zero by 2030. How to Apply It’s easy to apply online: you just need to answer a few questions about your current or predicted qualifications and upload a copy of your previous certificates and passport. As part of our process you will be asked to complete an online assessment and pre-recorded video interview, before attending one of our virtual assessment centre days. After this you will be invited to meet with your future team and will have the opportunity to ask any questions you might have about the role and the type of work you might be doing.