APPRENTICESHIP - Sales Apprentice (Road Logistics) - Sept start

Competitive

We are currently recruiting for motivated and enthusiastic individuals to join our hugely successful international road logistics team in Manchester as a Sales Apprentice. This is an exciting opportunity to join one of the world’s leading logistics and freight forwarding companies and will help you to gain an insight into the industry and help you to forge a career in sales. YOUR ROLE As part of our Road Sales team you’ll be liaising with all relevant parties to ensure that our customer expectations are met/exceeded during the movement of their goods across Europe. You’ll be in communication with a variety of people and using IT systems to process requirements from customers and overseas agents. It’s a varied role and your training will equip you to be involved in problem solving, finance tracking and supporting the account managers with their day to day duties. YOUR RESPONSIBILITIES Our Road Logistics Sales Apprenticeship is a 2 year programme, combining practical on-the-job training with study towards the Level 2 Customer Service certificate followed by the Level 4 Sales Executive apprenticeship. You will work within a successful Sales team while learning everything you need to know to be a top sales performer whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel. You apprenticeship will include: Face to face workshops 1:1 meetings with your personal tutor every month On the job training to enable you to put into practice the skills you are learning In the first part of your apprenticeship you will focus on getting to grips with delivering excellent customer service, and in the second part you will build on this foundation to develop specialist Sales skills – you may even be given your own Customer Service or Sales Account to manage! Beyond this, there is an opportunity for successful apprentices to secure a full time position and promotion into a Freight Account Manager role, as well as achieving bonuses and pay rises connected to the apprenticeship programme. You’ll be learning how to: Efficiently process bookings from clients and overseas agents on to the system. Provide operational support for the Freight Account Managers when required. Liaise with all relevant parties throughout the shipment to organise the movement of goods Deal with any issues that may arise during a shipment and ensure the client and/or Freight Account Manager is updated Process sales and purchase invoices of the branch When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained  YOUR SKILLS AND EXPERIENCES Five GCSEs at grades 3 – 9 / A*-D (including Maths & English) Candidates must either have a full driving licence or pass their test during the apprenticeship. Excellent Customer Service skills Have a strong attention to detail and accuracy Strong communication and interpersonal skills Strong organisational skills with the ability to manage conflicting priorities GOOD REASONS TO JOIN We’re looking at our Road Sales apprentices to be Kuehne + Nagel’s future Sales Leaders. We will expect you to work hard and be eager to learn, but the opportunities are endless for those who do. Our programme is designed to teach you all the technical skills and techniques that you need to be successful within a Sales role, and so we are simply looking for someone who wants to grasp this opportunity. If you’re a confident, driven individual looking to train in a fast paced role in a lively environment, you’d be a great fit for this scheme! You will be joining an amazing group of apprentices and can look forward to a competitive starting salary of £15,500 p/a, attractive benefits and an Apprentice NUS discount card. Your salary will also reviewed after 12 months and there's a great bonus on offer once you have fully completed your apprenticeship. You will be supported throughout by a network of mentors, line managers and previous apprentices to help you achieve your qualifications and progress along your apprenticeship journey. ABOUT KUEHNE+NAGEL With over 76000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies. As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

Logistics Customer Care Specialist

Competitive

Kuehne + Nagel have an extensive network of Customer Care Locations across the UK providing excellent customer service to our customers. These locations are supported by powerful operational centres who ensure that our shipments move on time across Air and Sea. YOUR ROLE We’re looking for the ultimate all-rounders. Someone who’s got an eye for growth, a passion for service and a desire to get stuck in and make a difference. Our Apprenticeship is a 2 year programme, combining practical on-the-job training with study towards the Level 3 International Freight Forwarding apprenticeship. You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel. YOUR RESPONSIBILITIES The Customer Care teams are responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel. Our customer care specialists are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with your sales colleagues and equally as important, ensuring that our operational care centres (OCC’s) have all of the necessary information to be able to execute on our customer behalf. We’ll train you on everything you need to know to be successful in your role. What we as ask of you is to: Be Accountable – take ultimate ownership at all times  Be Brave – to step out of your comfort zone in a supportive environment Be Adaptable – be a team player and work on items that make the branch work Be Valuable – focus on activities that add value YOUR SKILLS AND EXPERIENCES Five GCSEs at grades 3 – 9 / A*-D (including Maths & English) Excellent Customer Service skills Have a strong attention to detail and accuracy Strong communication and interpersonal skills Strong organisational skills with the ability to manage conflicting priorities GOOD REASONS TO JOIN We believe that every individual can add to Kuehne+Nagel and that together we can shape our future by how we move the world today. Join us in our journey to connect people and goods through innovative and sustainable logistics solutions. We offer you real career prospects and an engaging working atmosphere. At Kuehne+Nagel you are always part of a team - because great things can only be achieved together. You will be joining an amazing group of apprentices and can look forward to a competitive starting salary, attractive benefits and an Apprentice NUS discount card, support to achieve professionally recognised qualifications and a network of mentors, line managers and friends to help you along your journey. This position will start late May/early June. Candidates must be available to work full time from this point onwards. Applications will be reviewed on a rolling basis. ABOUT KUEHNE+NAGEL With over 76000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies. As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

APPRENTICESHIP - Improvement Practitioner - Air Logistics Service Excellence Team (Sept Start)

Competitive

We are currently recruiting for a motivated and enthusiastic individual to join our hugely successful international Air Logistics Service Excellence team in Heathrow as an Improvement Practitioner Apprentice. This is an exciting opportunity to join one of the world’s leading logistics and freight forwarding companies and will help you to gain an insight into the industry and help you to forge a career in logistics. YOUR ROLE The Service Excellence Team are a team that ensures we provide a consist excellent customer service across the physical operations element of Air Logistics. Our Apprenticeship is a 2 year programme, combining practical on-the-job training with study towards the Level 4 Improvement Practitioner apprenticeship. You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel. YOUR RESPONSIBILITIES You will be learning on the job to be able to do the following tasks.. Process re-engineering/optimisation Lean methodology/Value stream mapping Project management Monitoring of all urgent high profiles shipments Issue management and resolution Continuous Innovation creation & implementation Visualisation of performance metrics YOUR SKILLS AND EXPERIENCES Five GCSEs at grades 3 – 9 / A*-D (including Maths & English) Excellent Customer Service skills Have a strong attention to detail and accuracy Strong communication and interpersonal skills Strong organisational skills with the ability to manage conflicting priorities GOOD REASONS TO JOIN You will be joining an amazing group of apprentices and can look forward to a competitive starting salary, attractive benefits and an Apprentice NUS discount card. Your salary will also reviewed after 12 months and there's a great bonus on offer once you have fully completed your apprenticeship. You will be supported throughout by a network of mentors, line managers and previous apprentices to help you achieve your qualifications and progress along your apprenticeship journey. ABOUT KUEHNE+NAGEL With over 76000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies. As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.