IT Business Support Apprentice

Competitive

Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology. Diverse and talented, with exceptionally high professional standards and a passion to deliver the very best for our clients, our people are our most vital asset. Rewarding and challenging, Arbuthnot Latham prides itself on encouraging colleagues to reach their full potential within a supportive and progressive environment. Our value-led culture underpins everything we do and we believe that every colleague contributes to the growth and success of the business. Our 2-year Apprenticeship programme is designed to provide you with the skills and experience to help you progress your career and contribute to Arbuthnot Latham’s continuing success. The Apprenticeship Programme will be delivered in on-the-job learning which aligns to your enrolled Apprenticeship course, overviews of other parts of the Bank, exposure to Senior Leaders and opportunities to work on projects. Successful completion of the programme and your external accreditation will set you with excellent career prospects and you will be well positioned to have a meaningful career in Arbuthnot Latham. Please see below a list of our current Apprentice vacancies and the links to review and apply to the the vacancy postings. Please apply to your 1 or 2 preferred vacancies, depending on your career aspirations.   Job Description Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology. Diverse and talented, with exceptionally high professional standards and a passion to deliver the very best for our clients, our people are our most vital asset. Rewarding and challenging, Arbuthnot Latham prides itself on encouraging colleagues to reach their full potential within a supportive and progressive environment. Our value-led culture underpins everything we do and we believe that every colleague contributes to the growth and success of the business.   Our 2-year Apprenticeship programme is designed to provide you with the skills and experience to help you progress your career and contribute to Arbuthnot Latham’s continuing success. The programme is designed for students completing college in 2023.  The Apprenticeship Programme will be delivered in on-the-job learning which aligns to your enrolled Apprenticeship course, overviews of other parts of the Bank, exposure to Senior Leaders and opportunities to work on projects. Successful completion of the programme and your external accreditation will set you with excellent career prospects and you will be well positioned to have a meaningful career in Arbuthnot Latham. The successful candidate must have permission to work in the UK and must be able to join the scheme in September 2023. Job Purpose This role is based within the IT Data, Innovation and Architecture team of 10 colleagues. The team is responsible for providing data and integration services to core platforms and key business units around the business, in addition to providing Architecture services to programmes and systems to ensure the technical alignment to standards and future models. This role be responsible for supporting the Head of Innovation & Chief Architect with a range of administrative duties including documentation of key processes, tracking actions form various internal and external governance bodies and production of monthly reporting for Operations, Architecture and Information security meetings.  Key Responsibilities Documenting key processes and procedures Tracking actions from various bodies (compliance, risk, ISG) Attending key platform meetings Assisting with the management of ticket and backlog queues Escalate relevant issues to more experienced members of the team  Responsible for managing risks inherent to the role by diligently observing internal policies and procedures Key Interfaces Extended IT and Business Transformation Team Various business units across the  Person Specification Knowledge / Experience The ability to manage your time effectively and prioritise your work and meet deadlines Solid written and verbal communications skills Strong numerical skills, problem-solving analytics skills Excellent attention to detail and accuracy Aptitude for learning and willingness to develop High levels of confidentiality, diplomacy, and discretion A collaborative, team-based approach Strong interest in financial markets or banking Qualifications Educated to GCSE / A-Levels or equivalent You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship Competencies Performance Focus Customer Focus Working Proactively Problem Solving & Judgment Team Working Communication & Confidence   Our Values Our values define who we are. They ensure that we approach our work, our colleagues and our clients in the right way. Being a relationship-led organisation makes this all the more important. We know what we do as a business, our values guide how we do it. Integrity Energy & Drive Empowerment Respect Collaboration About Us Work, Life and Benefits Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people. At Arbuthnot Latham we offer: Agile working  Competitive salary, pension & holiday allowance BUPA Health cover 4 x Life Assurance Income protection scheme Discretionary bonus Market leading maternity/paternity and menopause policies Flexible benefits    

Business Transformation Apprenticeship

Competitive

Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology. Diverse and talented, with exceptionally high professional standards and a passion to deliver the very best for our clients, our people are our most vital asset. Rewarding and challenging, Arbuthnot Latham prides itself on encouraging colleagues to reach their full potential within a supportive and progressive environment. Our value-led culture underpins everything we do and we believe that every colleague contributes to the growth and success of the business. Our 2-year Apprenticeship programme is designed to provide you with the skills and experience to help you progress your career and contribute to Arbuthnot Latham’s continuing success. The Apprenticeship Programme will be delivered in on-the-job learning which aligns to your enrolled Apprenticeship course, overviews of other parts of the Bank, exposure to Senior Leaders and opportunities to work on projects. Successful completion of the programme and your external accreditation will set you with excellent career prospects and you will be well positioned to have a meaningful career in Arbuthnot Latham. Job Description Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology. Diverse and talented, with exceptionally high professional standards and a passion to deliver the very best for our clients, our people are our most vital asset. Rewarding and challenging, Arbuthnot Latham prides itself on encouraging colleagues to reach their full potential within a supportive and progressive environment. Our value-led culture underpins everything we do and we believe that every colleague contributes to the growth and success of the business. Our 2-year Apprenticeship programme is designed to provide you with the skills and experience to help you progress your career and contribute to Arbuthnot Latham’s continuing success. The programme is designed for students completing college in 2023.  The Apprenticeship Programme will be delivered in on-the-job learning which aligns to your enrolled Apprenticeship course, overviews of other parts of the Bank, exposure to Senior Leaders and opportunities to work on projects. You will be part of our growing community of apprentices, benefiting from a supportive and collaborative working environment. Successful completion of the programme and your external accreditation will set you with excellent career prospects and you will be well positioned to have a meaningful career in Arbuthnot Latham. The successful candidate must have permission to work in the UK and must be able to join the scheme in September 2023 Job Purpose The IT & Transformation function sits within the Chief Operating Officer (COO) area of the organisation and is made up of approx. 50 people.  We maintain all of the bank’s systems. This includes the services that we use internally and all the applications that are required to run the bank from both a core engine and customer application perspective. We do this through a mixture of internal technical resources and the management of a large number of strategic IT partners we work with. The IT and transformation teams also work with the operational areas to drive and deliver the transformation roadmap of the bank. This role will work within the Client & Marketing Systems vertical, supporting the team with key Business As Usual (BAU) and change initiatives for a number of key platforms, including Salesforce, nCino, Pardot and our external websites. Key Responsibilities Resolution of service requests raised by users Supporting incident resolution Engaging with 3rd party suppliers Ticket triage, ensuring tickets are responded to in SLA Supporting system upgrades and deployments Supporting continuous improvement implementation Supporting QA activities Maintaining ticket quality and service excellence Providing system access Responsible for managing risks inherent to the role by diligently observing internal policies and procedures General Administration Performing daily checks to ensure the health of the platforms across all environments. Producing MI for review meetings Reviewing vendor notifications around upgrades and feature retirements Performing FLOD checks Supporting various activities related to the continuous improvement of our platforms Key Interfaces Senior Platform Leads (All verticals) Application support (All verticals) Infrastructure Data and Integrations Lead 3rd Parties Information Security Manager Data Protection Officer Data Manager End Users   Person Specification Knowledge / Experience The ability to manage your time effectively and prioritise your work and meet deadlines The role requires you to be flexible and approachable, capable of communicating effectively to build strong relationships Solid written and verbal communications skills Excellent attention to detail and accuracy Enthusiastic and self-motivated with the confidence to share ideas and embrace new ways of working High competency of Outlook, Microsoft Office & Excel High levels of confidentiality, diplomacy, and discretion A collaborative, team-based approach Motivated to work in a Technology division of a Bank Qualifications Educated to GCSE / A-Levels or equivalent You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship IT literate, with a good understanding of Microsoft Office Competencies Working proactively Performance Focus Communications and Confidence Influencing Others Client Focus Team Working Our Values Our values define who we are. They ensure that we approach our work, our colleagues and our clients in the right way. Being a relationship-led organisation makes this all the more important. We know what we do as a business, our values guide how we do it. Integrity Energy & Drive Empowerment Respect Collaboration About Us Work, Life and Benefits Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people. At Arbuthnot Latham we offer: Agile working Competitive salary, pension & holiday allowance BUPA Health cover 4 x Life Assurance Income protection scheme Discretionary bonus Market leading maternity/paternity and menopause policies Flexible benefits  

Client Support Assistant Apprenticeship

Competitive

Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology. Diverse and talented, with exceptionally high professional standards and a passion to deliver the very best for our clients, our people are our most vital asset. Rewarding and challenging, Arbuthnot Latham prides itself on encouraging colleagues to reach their full potential within a supportive and progressive environment. Our value-led culture underpins everything we do and we believe that every colleague contributes to the growth and success of the business. Our 2-year Apprenticeship programme is designed to provide you with the skills and experience to help you progress your career and contribute to Arbuthnot Latham’s continuing success. The Apprenticeship Programme will be delivered in on-the-job learning which aligns to your enrolled Apprenticeship course, overviews of other parts of the Bank, exposure to Senior Leaders and opportunities to work on projects. Successful completion of the programme and your external accreditation will set you with excellent career prospects and you will be well positioned to have a meaningful career in Arbuthnot Latham. Job Description Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology. Diverse and talented, with exceptionally high professional standards and a passion to deliver the very best for our clients, our people are our most vital asset. Rewarding and challenging, Arbuthnot Latham prides itself on encouraging colleagues to reach their full potential within a supportive and progressive environment. Our value-led culture underpins everything we do and we believe that every colleague contributes to the growth and success of the business. Our 2-year Apprenticeship programme is designed to provide you with the skills and experience to help you progress your career and contribute to Arbuthnot Latham’s continuing success. he programme is designed for students completing college in 2023.  The Apprenticeship Programme will be delivered in on-the-job learning which aligns to your enrolled Apprenticeship course, overviews of other parts of the Bank, exposure to Senior Leaders and opportunities to work on projects. You will be part of our growing community of apprentices, benefiting from a supportive and collaborative working environment. Successful completion of the programme and your external accreditation will set you with excellent career prospects and you will be well positioned to have a meaningful career in Arbuthnot Latham. The successful candidate must have permission to work in the UK and must be able to join the scheme in September 2023. Job Purpose The Client Support Assistant (CSA) will provide a client focused telephone service, ensuring client queries and requests are handled accurately, efficiently and within agreed service level agreements and appropriate timescales depending on the nature of the client enquiry. This job will support the continued growth of our Banking and Direct Deposit business.    Client service support  Client contact by telephone both incoming and outgoing. Dealing with client payment requests and ensuring all processes are followed. Dealing with internal and external client enquiries with reference to other areas of the Bank as required, including but not limited to : - Payments Online Banking Cards Fraud New business Dealing with and distributing requests and queries received via the team’s mailbox. General Administration Responsible for keeping client records updated Archiving and keeping paper and electronic filing up-to-date Assisting in the administration of general office management tasks Undertaking project work when required Compliance Dealing with clients’ complaints and errors in a timely manner, including following the laid down process for capturing and investigating errors and complaints.  Liaising with the relationship manager and team to resolve errors and complaints, and acting as the first point of contact for clients Risk  Responsible for managing risks inherent to the role by diligently observing internal policies and procedures   Key Interfaces Maintain excellent relationships with Relationship Banking Teams, Operations, Treasury, Risk and Compliance and other stakeholders across the business Person Specification Knowledge/Experience The ability to manage your time effectively and prioritise your work and meet deadlines Solid written and verbal communications skills Excellent attention to detail and accuracy Enthusiastic and self-motivated with the confidence to share ideas and embrace new ways of working High competency of Outlook, Microsoft Office & Excel High levels of confidentiality, diplomacy, and discretion A collaborative, team-based approach Person Specification / Skills Ability to provide a very high level of client service and at all times keeping the client at the heart of everything we do Good telephoney skills. Strong numerical skills, problem-solving analytics skills Willingness to learn a variety of banking systems and tasks  A “can do” attitude and interest in Financial Services Qualifications Educated to GCSE / A-Levels or equivalent  You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship Competencies Client focus Team Working Planning & Reviewing Communication & Confidence Judgement & Problem solving About Us Work, Life and Benefits Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people. At Arbuthnot Latham we offer: Agile working  Competitive salary, pension & holiday allowance BUPA Health cover 4 x Life Assurance Income protection scheme Discretionary bonus Market leading maternity/paternity and menopause policies Flexible benefits