2026 Technology Governance Apprenticeship Programme - Kingswood, Surrey

£24,750 per year with an initial £500 sign-on bonus

Our department: Our expert Technology team empower our people and support our progress all around the world. They develop the applications and infrastructure that underpin everything from trading and operations to compliance and customer service. And they’re always searching for new and better ideas. Enterprise Engineering operates to eradicate friction for the thousands of developers that engineer within the organisation today. Through a mix of modern progressive platforms, enablement teams accelerating our consumers and overseeing governance ensuring we are resilient as an organization & we provide the full end-to-end ecosystem required to be successful.   What you’ll be doing: Join us as an Engineering Governance Apprentice within the Governance Team, where you'll gain hands-on experience and learn about managing cloud budgets and financial operations. This is a fantastic opportunity for an eager person looking to start a career in engineering governance and financial management.  Key Responsibilities:  Assist in Budget Management: Support the team in tracking and reporting cloud costs & usage, analysing variances & anomalies in spend.  Learn Financial Governance: Work alongside experienced colleagues to understand financial governance and identify cost optimisation opportunities.  Engage with Stakeholders: Develop communication skills by interacting with cloud vendors and account owners, helping to build relationships and facilitate collaboration.  Participate in FinOps Activities: Learn about FinOps practices and actively contribute to initiatives that improve cloud financial operational processes.  Support Financial Reporting: Assist in preparing reports, gaining insights into financial planning and stakeholder communication.  Contribute to Workload Optimisation: Help review and propose ways to optimise workloads, using informed data to identify potential savings.  Develop Tools and Processes: Collaborate on creating guides and tools that support operational processes, such as automated decision trees.  Learn about AI and FinOps: Explore the integration of AI tools in FinOps practices, supporting innovative approaches to financial management.  Assist in Tool Transition: Support the transition to new cloud management tools, gaining understanding of the current technology landscape.  Promote Cost Efficiency: Get involved in efforts to embed standard builds that enhance cost efficiencies across operations.    What we look for: It’s who you are that matters here, rather than what you studied.   We look for Apprentices who are analytical, eager to learn and ready to take on a challenge. A genuine curiosity and eagerness to learn about technology is vital, as is a lively interest in our work and our industry. Creative thinking and the ability to build and develop relationships with colleagues is important too.  Students who are successful in securing an apprenticeship with us may have: Enthusiasm for cloud technology and financial management.  Interest in data & interpreting information   Willingness to learn and take on new challenges.  Good communication skills and ability to work well in a team.  Basic understanding of financial concepts is a plus.  Interest in technology and innovation.    We welcome applications from students from all educational backgrounds. If you’re inquisitive and ambitious, an apprenticeship at Fidelity could be a great opportunity for you. As a minimum requirement you’ll need to: Have achieved GCSE English and Maths (A*-C or 4-9) Expecting to achieve 96 UCAS points at A Level or equivalent Have the Right to Work in the UK Have lived in the UK for 3+ years Be available to join us in September 2026 Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. Training and Development Over your two-year apprenticeship programme, you will be based predominantly in our Surrey offices, where you’ll not only learn how our Governance team contributes to making our organisation work seamlessly, but also build your knowledge of the wider business. You’ll start your apprenticeship with a mini induction during which we’ll introduce you to investment management and how it fits into the City. After that, there are many more ways to develop your skills as your apprenticeship progresses. At every stage, your development will be underpinned by the best apprenticeship training and professional certified courses. Unlike other firms that hire on a volume basis, we take on a select number of apprentices. You will be highly valued here, so your development is heavily invested in from day one. Social and networking events will help you get to know our people and culture. All the while you’ll be learning on the job, working to clear goals and understanding your own potential.  Future Opportunities During your time with us you’ll get to learn even more about what you enjoy, what you’re great at, and how to develop the career path that’s perfect for you. Our apprenticeship programmes may even lead to full-time opportunities, if that’s what you’re looking for.  How to Apply  Feeling inspired to start your journey with us? Then take your first step by applying at: careers.fidelityinternational.com Our application window closes on Sunday, 29 March 2026 at 23:55 GMT. Please note that there are 3 online assessments which you’ll need to complete by the time the window closes. They take around 40 minutes to complete, so make sure you give yourself plenty of time. All assessment centres are expected to take place March and April 2026. However, we process applications on a rolling basis, and therefore an early application is advised. As part of our commitment to inclusion, we are a disability-friendly company. As such, we will welcome a conversation with you if you feel you might benefit from any adjustments to perform to the best of your ability during the recruitment process and beyond. For any enquiries regarding your application, you can contact us at earlycareersatfidelity@fil.com. Please note this mailbox is not monitored on weekends or public holidays.   About Fidelity International  Fidelity International offers investment solutions and services and retirement expertise to more than 2.4 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference. While we take pride in the excellence of our investment solutions and client service, we know we can always do better. We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation. Above all else, we always put our clients first. We know that having a diverse range of employees and an inclusive environment where people can be themselves leads to better business and Fidelity is about creating a culture where people’s differences are welcomed, encouraged and celebrated. Our Values  All our people must be able to demonstrate affinity with the Fidelity core values: Integrity – Doing the right thing, every time and putting the client first Trust – Empowering each other to take the initiative and make good decisions  Our Behaviours  All our people must be able to operate in accordance with our behaviours: Brave - Challenging the status quo, being accountable and speaking up Bold - Acting with conviction, encouraging diverse thinking and keeping things simple Curious - Learning to do new things in better ways and encouraging fresh thinking Compassionate - Having empathy, caring for colleagues, clients & community

2026 Technology Business Management Apprenticeship Programme - Kingswood, Surrey

£24,750 per year with an initial £500 sign-on bonus

Our department: Enterprise Technology Services (ETS), provide a broad set of Technology services across Fidelity and beyond, ensuring that our business is safe and secure and that we’re delivering the best service to our employees and customers. Key areas include Global Cyber and Information Security, Technology Recovery & Resilience, Enterprise Data Value and Analytics, Architecture, Strategy and Process, Engineering, Enterprise Change and Project Management Office, Digital Technology and Artificial Intelligence, Infrastructure, Corporate Enablers Technology and Market Data. All areas are responsible for delivering secure, scalable, and innovative capabilities across Fidelity.   What you’ll be doing: The purpose of this role is to provide effective support to the ETS Business Management team (who provide support to the ETS Leadership Team), to ensure the smooth running of the global department. This role will specifically support ETS on various communications, meeting organisation, global webinar and learning initiatives, data analysis/reporting and general administrative activities. The role will include working closely with many different stakeholders across ETS, as well as around the world.   Your key responsibilities: Provide day to day support to the ETS Business/Vendor Management teams Observe and summarise key meetings/initiatives Produce and coordinate data and statistics, to inform key decision making Support communication across ETS (including Zoom webinars, updates on global intranet site and Microsoft Teams channels) Build and maintain strong relationships across the department Engagement with Microsoft O365 services - Outlook, Excel, PowerPoint etc As an apprentice, you will have the opportunity to develop your skills across a number of different initiatives and Enterprise Technology areas.   What we look for:  We’re looking for people that are interested in both the industry and the sector but ultimately those that are looking for a career which will reward them in both job satisfaction and development. During your apprenticeship, you will gain important insights and skills which will prepare you well for your future career, as well as learning from some of the best in the industry. Students who are successful in securing an apprenticeship with us may have: A ‘can do’ mentality, with the ability to multitask and work under pressure Strong written and verbal communication skills Excellent planning, problem solving, organisational skills and attention to detail A keen interest in learning new things, with the ability to think outside of the box and suggest new ideas Good teamworking skills and not be afraid to ask for help  We welcome applications from students from all educational backgrounds. If you’re inquisitive and ambitious, an apprenticeship at Fidelity could be a great opportunity for you.  As a minimum requirement you’ll need to: Have achieved GCSE English and Maths (A*-C or 4-9) Expecting to achieve 96 UCAS points at A Level or equivalent Have the Right to Work in the UK Have lived in the UK for 3+ years Be available to join us in September 2026 Have good computer skills (knowledge of Microsoft Word, Excel and Power Point preferred) Have excellent communication skills Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.   Training and Development Over your two-year apprenticeship programme, you will be based predominantly in our Surrey offices, where you’ll not only learn how our Business Management team contributes to making our organisation work seamlessly, but also build your knowledge of the wider business. You’ll start your apprenticeship with a mini induction during which we’ll introduce you to investment management and how it fits into the City. After that, there are many more ways to develop your skills as your apprenticeship progresses. At every stage, your development will be underpinned by the best apprenticeship training and professional certified courses. Unlike other firms that hire on a volume basis, we take on a select number of apprentices. You will be highly valued here, so your development is heavily invested in from day one. Social and networking events will help you get to know our people and culture. All the while you’ll be learning on the job, working to clear goals and understanding your own potential.  Future Opportunities During your time with us you’ll get to learn even more about what you enjoy, what you’re great at, and how to develop the career path that’s perfect for you. Our apprenticeship programmes may even lead to full-time opportunities, if that’s what you’re looking for. How to Apply  Feeling inspired to start your journey with us? Then take your first step by applying at: careers.fidelityinternational.com Our application window closes on Sunday, 29 March 2026 at 23:55 GMT. Please note that there are 3 online assessments which you’ll need to complete by the time the window closes. They take around 40 minutes to complete, so make sure you give yourself plenty of time. All assessment centres are expected to take place March and April 2026. However, we process applications on a rolling basis, and therefore an early application is advised. As part of our commitment to inclusion, we are a disability-friendly company. As such, we will welcome a conversation with you if you feel you might benefit from any adjustments to perform to the best of your ability during the recruitment process and beyond. For any enquiries regarding your application, you can contact us at earlycareersatfidelity@fil.com. Please note this mailbox is not monitored on weekends or public holidays.   About Fidelity International  Fidelity International offers investment solutions and services and retirement expertise to more than 2.4 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference. While we take pride in the excellence of our investment solutions and client service, we know we can always do better. We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation. Above all else, we always put our clients first. We know that having a diverse range of employees and an inclusive environment where people can be themselves leads to better business and Fidelity is about creating a culture where people’s differences are welcomed, encouraged and celebrated. Our Values  All our people must be able to demonstrate affinity with the Fidelity core values: Integrity – Doing the right thing, every time and putting the client first Trust – Empowering each other to take the initiative and make good decisions  Our Behaviours All our people must be able to operate in accordance with our behaviours: Brave - Challenging the status quo, being accountable and speaking up Bold - Acting with conviction, encouraging diverse thinking and keeping things simple Curious - Learning to do new things in better ways and encouraging fresh thinking Compassionate - Having empathy, caring for colleagues, clients & community Programme   Apprenticeship

2026 Resolutions Apprenticeship Programme - Kingswood, Surrey

£24,750 per annum with £500 sign-on bonus

What you’ll be doing: As a Resolutions Apprentice, you’ll provide first line support to our customers, advisers, and members investigating and resolving complaints (products include ISAs, SIPPs, GIAs and Workplace Pensions). Reporting to the Team Manager in the Resolutions team, you will be investigating, resolving, and responding to complaints (over the phone and in writing) with a focus on delivering fair outcomes. The role is extremely varied and provides a great foundation for fulfilling your career aspirations. You’ll play a key role in supporting client-focused improvements by investigating complaint cases accurately. You’ll also be encouraged to identify and suggest process enhancements to help prevent future issues and improve customer experience. Fidelity is passionate about the service it offers its customers, and you will play a critical role in influencing the external perception of Fidelity’s brand. You will be responsible for customer care and delivering excellent customer service in a timely manner. Our aim is to address each complaint with a level of detail and quality that exceeds customer expectations. Irrespective of the outcome of their complaint, we strive to inspire loyalty from each customer by turning a negative experience into a positive one. We don’t expect you to know everything from day one — and that’s okay. You’ll be supported throughout your journey with us, with opportunities to shadow colleagues, connect with previous apprentices, and use dedicated development time to build a strong understanding of our business and how we work.   What we look for:  We’re looking for people that are interested in both the industry and the sector but ultimately, we are looking for those seeking a career which will reward them with both job satisfaction and career development. During your apprenticeship, you will gain important insights and skills which will prepare you well for your future, as well as learning from some of the best in the industry. We value individuals who are customer-focused, curious, and passionate about helping others—problem-solving and a genuine interest in people are qualities we admire. You’ll be confident in building rapport and networking with colleagues across the business and engaging effectively with customers. You’ll actively seek opportunities to enhance our services, consistently demonstrating Fidelity’s core values of integrity and trust. With a high level of energy and creativity, you’ll bring fresh ideas and continuously explore new ways of working and solving challenges. We appreciate candidates who show resilience, determination, and perseverance, especially when faced with complex or demanding situations. You’ll be driven to achieve targets and goals, with a strong sense of purpose and accountability. We’re looking for people who are eager to learn and grow—those who see their career as a long-term journey and want to invest in their future with us. We welcome applications from students from all educational backgrounds. If you’re inquisitive and ambitious, an apprenticeship at Fidelity could be a great opportunity for you. As a minimum requirement you’ll need to: Have achieved GCSE Grade 4 or above in English and Maths and a Further Education qualification (A Levels, BTEC, IB etc.) You are a self-starter and motivated to study independently for the CISI Introduction to Securities and Investment Exam Have good computer skills (knowledge of Microsoft Word, Excel and Power Point preferred) You are curious and have an interest in problem solving Have excellent communication skills; both verbal communication (speaking to customers on the phone) and written communication (writing letters) You can demonstrate attention to detail You can build relationships with internal and external stakeholders Have the Right to Work in the UK Have lived in the UK for 3+ years Be available to join us in September 2026 Training and Development  Over your two-year apprenticeship programme, you will be based in our Surrey offices, where you’ll not only learn how our complaints teams contribute to making our organisation work seamlessly, but also build your knowledge of the wider business. You’ll start your apprenticeship with a mini-induction, during which we’ll introduce you to investment management and how it fits into the City. After that, there are many more ways to develop your skills as your apprenticeship progresses. At every stage, your development will be underpinned by the best apprenticeship training and professional certified courses. Unlike other firms that hire on a volume basis, we take on a select number of apprentices. You will be highly valued here, so your development is heavily invested in from day one. Social and networking events will help you get to know our people and culture. All the while you’ll be learning on the job, working to clear goals and understanding your own potential.   Future Opportunities  During your time with us you’ll get to learn even more about what you enjoy, what you’re great at, and how to develop the career path that’s perfect for you. Our apprenticeship programmes may even lead to full-time opportunities if that’s what you’re looking for. How to Apply  Feeling inspired to start your journey with us? Then take your first step by applying at: careers.fidelityinternational.com Our application window closes on Sunday, 29 March 2026 at 23:55 GMT. Please note that there are 3 online assessments which you’ll need to complete by the time the window closes. They take around 40 minutes to complete, so make sure you give yourself plenty of time.   All assessment centres are expected to take place March and April 2026. However, we process applications on a rolling basis, and therefore an early application is advised. As part of our commitment to inclusion, we are a disability-friendly company. As such, we will welcome a conversation with you if you feel you might benefit from any adjustments to perform to the best of your ability during the recruitment process and beyond. For any enquiries regarding your application, you can contact us at earlycareersatfidelity@fil.com. Please note this mailbox is not monitored on weekends or public holidays.   Our Values All our people must be able to demonstrate affinity with the Fidelity core values: Integrity – Doing the right thing, every time and putting the client first Trust – Empowering each other to take the initiative and make good decisions    Our Behaviours  All our people must be able to operate in accordance with our behaviours: Brave - Challenging the status quo, being accountable and speaking up Bold - Acting with conviction, encouraging diverse thinking and keeping things simple Curious - Learning to do new things in better ways and encouraging fresh thinking Compassionate - Having empathy, caring for colleagues, clients & community   Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.